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Placing an Order
Order placement information, age restrictions, first time buyers restricitons. Minimum and maximum orders allowed to be placed.
Payment
Payment information including methods of payment, billing information and refund of overcharges.
Delivery
Delivery information including delivery timeframe, method of delivery, information on countries we deliver to and partial deliveries.
Customs
Information concerning customs regulations.
Product Guarantee
Information on refunds in case you haven't received your order.
Security
Secure ordering on our site (SSL technology, 128 bit secured protocols).
Privacy
Information on non-disclosure of your personal information.
Placing an Order
First of all, we have no setup, yearly or any other fees. The only fee you pay is the cost of your cigarettes and the shipping fee.
Placing your order is easy, you just pick as many cartons of those brands you want your order to contain as you wish, and then finalize your purchase.
However, please note that we don't accept orders for more than 12 cartons from the first time customers. As soon as you receive your first order and the payment history is established, you are welcome to order as much as you wish.
Also, you must be at least 18 years old to order.
Payment
All prices in our web store are presented in US dollars. You can pay by credit card (Visa) or check.
Delivery
European Countries of delivery: Austria, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
We send our orders by certified/registered airmail. Please note that we don't provide courier and express delivery. All parcels contain no indications of its contents on the package.
The delivery usually takes 15-25 days starting from the shipping date.
Customs
The declared value and weight of our parcels comply with the prescribed international terms. The parcels are sealed and cannot be opened for postal inspection. However, in those rare cases when our parcels are seized, we issue a full refund to the customer.
Product Guarantee
We offer a 100% money back guarantee covering the price of the cigarettes and shipping costs if, for any reason, your order turns out not satisfactory.
Security
We use Secure Socket Layers Encryption of all data. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information is transmitted over the Internet.
You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock whebrn using Internet Explorer.
Your credit card details are not available for us and used only to process your order online by our processing company.
Privacy
We never share, sell or pass your personal information such as name, address and e-mail to any third party. This information is used only to process and ship your order, and to assist you in your inquiries on its status.
We also collect non-personally identifiable information. It may include the URL you came from, IP address, domain types (like .com or .org and so on), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked. We use this information for enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems.
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