Q: How is my personal information protected?
A: We do not sell our client list to anyone, at any price. And we do not give customers information to any governmental organization for any reasons.
Q: How can I pay?
A: All prices in our web store are presented in US dollars. You can pay by credit or debit card.
Q: What is your Chargeback policy?
A: We will not tolerate credit card chargebacks and any customer attempting
or threatening to do this will be immediately barred from making any
future purchases on this website as well as having their card
blacklisted among processors. If there is a problem we will always
seek a solution resulting in either a refund or a reship in line with
our structured reship and refund procedure.
Q: How long does it take for me to get my order?
A: The average delivery time for the shipment is usually 15-25 days starting from the shipping date.
Q: What are the shipping rates?
A: The shipping rates are $6.00 per carton for any cigarette brand.
Q: Do you accept military addresses for shipping (FPO, APO)?
A: Unfortunately no. We do not accept military addresses for shipping due to little chance of successful delivery. We had many cases when parcel with such destination address were lost.
Q: Can I get my money back if I am not satisfied with your product or service?
A: We have a 100% Money Back Guarantee. In case you are not satisfied with the purchased product or your parcel is lost, stolen or damaged you should e-mail your inquiry to support@add-2-cart.com
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